Authorised agency for the Olympic Games
since London 2012


Official and exclusive tickets,
guaranteed availability


Secure payment online
in 3 terms for your stay without extra costs


Knowhow about Japan,
hotline 7/7

We understand that online booking implies a high level of trust on your part. We take the trust you put in us very seriously and therefore take the security and confidentiality of the personal data you provide us with as our first priority. This privacy policy applies to data collected on Eventeam group websites.

By visiting the https://jo2020.eventeam.fr website, you agree that the Eventeam group may collect, process and use the personal information referred to below.

1 - Data controller

Any processing of personal information communicated to the Eventeam group is carried out under the responsibility of Mr ALBOUY Jérôme, Director of Development and Communication, Data Protection Officer, who can be contacted at +33 1 55 60 10 60 and by email: jerome.albouy@eventeam-group.com

2 - What client information does the Eventeam group collect ?

The client information we collect helps us personalize and continually improve your shopping experience on our websites.

We use this information to process bookings and payments, and to communicate with you about your orders, products, services and promotional offers, and to keep and update our files.

We also use this information to improve our websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other services on our behalf.

We receive and store any data you enter on our website or communicate to us in any other way. This includes all data that can be used to identify you ("personal data"), including your first name, last name, telephone number, postal and email addresses, and, if you book through our site, your credit card information (such as credit card number, cardholder's name, expiry date and security code).

3 - Hereunder are the types of information we collect :

Information you provide us with

We collect and store all information you provide to us through our website or otherwise. You may choose not to provide us with certain information, but this decision may deprive you of many of the services and features we offer. We use the information you provide to us, notably to respond to your requests, to personalize your future purchases and to communicate with you.

Information collected automatically

Each time you contact us, we receive and store certain types of information. Like many other websites, we use cookies and obtain certain types of information when your browser accesses Eventeam Group sites or ads and other content displayed on other websites by or on behalf of the Eventeam Group.

E-mail-related information

To optimize the usefulness and interest of our emails, if your computer allows it, we frequently receive confirmation of emails sent by the Eventeam group that you have opened. We also compare our client list with lists received from other companies to avoid sending unnecessary e-mails to our clients. If you do not wish to receive an e-mail from us, simply notify us via the link at the bottom of each of our e-mails.

4 - How do we use your data ?

We use your credit card information (such as credit card number, cardholder name, expiry date and security code) to complete your travel bookings on our site.

We use the other data about you for the following general purposes: to provide you with the products and services you request, to provide you with travel confirmations and updates, to process invoices and send travel notifications, to communicate with you in general, to respond to your questions and comments, to authorize us to contact you as part of our customer service, if necessary, to evaluate your interest in our products, services and website and to improve them, to inform you by email or regular mail of our special offers and products and services related to your travel and that you may be interested in, to otherwise personalize your experience with the Eventeam Group, to reward you for reward or recognition programs in which you have chosen to participate, to collect information about you, including through surveys, to resolve disputes, to collect royalties or resolve problems, to prevent potentially prohibited or illegal activities, to enforce the Terms of Use and for any other reason described in the collection section.

5 - Who do we share your data with ?

The Eventeam group may share your data with the following entities:

Suppliers: hotels, airlines, car rental companies, and suppliers of activities involved through your travel bookings. All services provided by third party suppliers are described as such on all Eventeam group sites. Please note that these providers may be established in countries that may not offer the same level of protection of your personal data as that offered by French law. We encourage you to review the privacy policies of any third-party travel providers whose products you purchase through the Eventeam Group. Please note that these suppliers may also contact you if necessary, to obtain additional information about you, to facilitate your travel booking or to respond to any criticism you may have made.

Third-Party Sellers: vendors which provide services or carry out tasks on our behalf, including credit card processing, business analysis, customer service, marketing, organizing survey programs and fraud prevention. We may also allow third party vendors to collect data on our behalf, including, where necessary, perform the features of our website or facilitate the delivery of ads tailored to your interests. Third party vendors do not have access to your data and may only collect it to perform their tasks and are not allowed to share or use the data for any other purpose.

Business Partners: entities with whom we may jointly offer products or services. You will know when a third party is involved in the provision of a product or service because their name will appear alongside ours. If you choose to access these optional services, we may share your data, including your personal data, with these partners so that they can contact you directly by email or regular mail about their products and services. Please note that we do not control the privacy practices of these third party business partners.

Referring Websites: If you have been redirected to an Eventeam Group site from another website, we may share data about you with these referring websites so that they can, with your prior permission, contact you directly by email or regular mail about their products and services. We have not set any limits on the use of your data on the referring websites. We therefore encourage you to consult the privacy policies of any website that redirects you to the Eventeam group's websites.

Companies in our group of companies: We may share your personal data with our affiliates in the travel and leisure industry, including Eventeam Ideas and Eventeam Creativ. Sharing this data allows us, with your prior consent, to provide you with information on products and services related to both leisure and travel that may be of interest to you. Should our affiliates have access to this data, they will follow practices that are at least as restrictive as those described in this Privacy Policy.

We can also share your data:Where required by law, in the legitimate belief that such disclosure is necessary to comply with laws and legal proceedings. When we believe it is appropriate to investigate, prevent or take action with respect to illegal or suspected illegal activities, to protect and defend the rights, property or safety of the Eventeam group, the website or website users; in accordance with our Terms and Conditions and other contracts. In the event of a transaction within the group, such as the sale of a subsidiary or branch, a merger, a consolidation or sale of assets, or in the unlikely event of bankruptcy.

We may also share anonymous or aggregated data with third parties, including advertisers and investors. For example, we may communicate to advertisers the number of visitors our website receives or the names of the most popular hotels and vacation destinations. This data does not contain any personal data and is used to develop the content and services, which we hope will be of interest to you, and to verify the effectiveness of our advertising.

6 - How can you access your data ?

You may ask us to access, delete or modify the data we hold about you by sending us an email to the address specified in paragraph 1 "Data Controller".

7 - What about cookies ?

In order to allow our systems to recognize your device and provide you with features, we use "cookies".

Visiting Eventeam Group websites with your browser settings set to accept cookies tells us that you want to use Eventeam Group products and services and that you consent to our use of cookies and other technologies to provide them to you, as described in this notice and in our policy to protect your personal information.

Below, you will find information on how to change your browser settings to notify you when you receive new "cookies" and to completely disable all "cookies".

"Cookies" and how we use them

"Cookies" are unique identifiers that we transfer to your device to allow our system to recognize it and provide you with features such as products or ads "recommended for you" based on your interests on other websites, and the storage of "already seen" products between visits. We also use cookies for other purposes, such as preventing fraudulent activities and improving security.

"Cookies" and browser settings

The Help section of most browsers tells you how to refuse new "cookies" or get a message telling you when you receive them and also how to disable all "cookies". You may also choose to disable or delete similar data used by software programs that are ancillary to your browser, such as Flash cookies, by changing the settings of these programs or by visiting the website of the publishers of these programs.

8 - Is my personal information protected ?

We protect the security of your personal information during transmission by using SSL (Secure Sockets Layer Software), which encrypts the information you enter before it is sent to us.

When confirming an order, we only reveal the last four digits of your credit card. We obviously transmit the entire number to the GIE carte bancaire (Groupement d'Intérêt Économique carte bancaire) during the processing of the order.

We maintain physical, electronic and backup security measures when dealing with the collection, retention and disclosure of clients' personal information. Our security procedures may require us to ask you for proof of identity before we can provide you with your personal information.

Our customers' information is hosted in France by Online SAS.

It is important to protect yourself against unauthorized access to your password and computer. If you share a computer, you must log out after each use.

9 - Changes to this Privacy Policy

This version of the privacy policy was updated on May 21, 2018.

We may update this Privacy Policy in the future. We will notify you of material changes to this Privacy Policy by sending you a notice to the email address you have provided us or by posting a prominent notice on our website.

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